Jul 27, 2023
If you board an aircraft with uncomfortably high temperatures due to the air being off or inadequate airflow, take immediate action to address the situation. Keep in mind that it may take time for the temperature to cool down, so it's best to initiate the process as early as possible.
- If pilots are present, involve them in the discussion about the current temperature and the concerns for the safety of the crew and passengers. If the decision is made that the aircraft is too hot to board, use Easy Chat to promptly communicate with the relevant personnel, clearly stating that "the aircraft is too hot to safely board and needs cooling before passenger boarding."
- In case pilots are not onboard, seek assistance from the local ground staff immediately. You can also contact an Inflight supervisor to address the situation.
To ensure we are all on one page, below are the guidelines provided by the company to use for reference:
- UAL current guidance to Flight Attendants about "Aircraft too Hot"
- UAL current guidance to Airport Operations about “Aircraft too Hot”
For more information on AFA's initiatives towards establishing aircraft temperature standards, please refer to our article from last week at unitedafa.org.