Employee Assistance Program
AFA has consistently encouraged Flight Attendants to exercise discretion and to be thoughtful when choosing to share information and opinions, both on social media and during interpersonal communications with other employees. As we get to know one another better, it is natural for some of our viewpoints to align while others may differ. These differences can strengthen our Flight Attendant community, and displaying genuine tolerance toward one another is essential for fostering and developing our professional relationships.
As Flight Attendants unified through our Union, we are part of something larger than ourselves. As AFA-CWA members, our focus is on Flight Attendants supporting one another. We care for each other. Suppose we encounter a problem or disagreement with another Flight Attendant, Pilot, or Customer Service Representative. In that case, we should first make an effort to resolve the issue politely and directly with the individual involved. If that approach does not work, we must turn to the expertise of our AFA EAP/Professional Standards Representatives, who are dedicated to resolving any misunderstandings or disagreements away from management's attention.
As part of AFA’s Employee Assistance/Professional Standards Program, we have trained volunteers available to you in every domicile. After listening to your concerns, EAP/Professional Standards representatives will follow up in a way that you are most comfortable with to ensure a resolution can be achieved.
Because confidentiality is the cornerstone of AFA’s EAP/Professional Standards, Committee representatives will not report to you concerning any conversations with any Flight Attendant or other company representative, nor will they review any recommendations made during any follow-up conversations. Together, we can keep each other safe. ALWAYS think Union first.
To contact your Local EAP/Professional Standards Representatives, visit the EAP/Professional Standards Committee Home Page on unitedafa.org.