Our commitment to never forget is a commitment to never allow history to repeat itself. This promise reassures us that the sacrifices made that day were not in vain.
Just like the light of our nation, the light of our heroes will never diminish. We will always remember the families, the first responders, our friends, and our flying partners. We honor the legacy of those lost to us.
For more photos please click here.
United Master Executive September 11th Remembrance Message
On the morning of September 11th, 2001, the skies went quiet as thousands of Americans waited for calls that never came. They stood in doorways watching for loved ones who would never again cross the threshold. As a nation, we held our breath, whispered prayers, and witnessed, in disbelief, that such evil could exist. On that day our way of life, our very freedom came under attack.
The heroism displayed that day by aviation’s first responders, as they gave their lives, is something that we will always carry with us. Their courage and selflessness in the face of unimaginable adversity is a testament to the ideals of our profession. Their story is ingrained in our history, and their names are forever in our hearts.
Our commitment to never forget is a commitment to never allow history to repeat itself. This promise reassures us that the sacrifices made that day were not in vain.
Just like the light of our nation, the light of our heroes will never diminish. We will always remember the families, the first responders, our friends, and our flying partners. Today and every day we honor the legacy of those lost to us.
We will never forget:
United Flight 175
Robert J. Fangman
Amy N. Jarret
Amy R. King
Kathryn LaBorie
Alfred G. Marchand
Michael C. Tarrou
Alicia N. Titus
Captain: Victor Saracini
First Officer: Michael Horrocks
Customer Service Representatives:
Marianne MacFarlane and Jesus Sanchez
United Flight 93
Lorraine G. Bay
Sandra Bradshaw
Wanda A. Green
CeeCee Lyles
Deborah Welsh
Captain: Jason Dahl
First Officer: Leroy Homer
American Flight 11
Barbara Arestegui
Jeffrey Collman
Sara Low
Karen Martin
Kathleen Nicosia
Betty Ong
Jean Roger
Madeline Sweeney
Dianne Snyder
Captain: John Ogonowski
First Officer: Thomas McGuinness
Customer Service Representative: Renee Newell
American Flight 77
Michele Heidenberger
Jennifer Lewis
Kenneth Lewis
Renee May
Captain: Charles Burlingame
First Officer: David Charlebois
Honoring Your Feelings on the Anniversary of 9/11
For flight attendants, the anniversary of September 11th holds deep emotional significance. Whether you were flying that day, knew someone personally affected, or joined the profession afterward, the weight of that tragic day is often felt across the industry. The emotions that surface on this anniversary can vary widely—ranging from grief and sadness to pride and resilience. It’s essential to acknowledge these feelings and find ways to honor them.
You’re not alone in how you feel. The aviation community shares a unique bond, and this anniversary is often a time when flight attendants, pilots, ground staff, and all those connected to the industry come together in solidarity. Reaching out to colleagues can provide a sense of comfort and shared understanding. Sometimes, simply talking about your feelings with someone who understands can bring relief. By honoring your own feelings and supporting one another, you help carry forward the legacy of resilience and unity that defines the aviation community.
While honoring the memory of 9/11, it’s equally important to care for your own well-being. The emotions stirred on this day can be heavy, so take time for self-care. This might include spending time with loved ones, engaging in activities that bring you comfort, or simply giving yourself permission to step away from any overwhelming emotions.
If you feel the need for more support, don’t hesitate to reach out to a local AFA EAP committee representative. You can connect to one through the AFA EAP helpline at 800-424-2406. You can also find the listing of AFA EAP Representatives with their contact information at https://www.afacwa.org/your_local_eap_rep.